SunLuma Business Solutions – Frequently Asked Questions

What is SunLuma Business Solutions?

SunLuma Business Solutions is an all-in-one platform built on Go High Level that helps businesses manage marketing, customer relationships, and daily operations in one place. The platform includes tools for CRM management, website building, funnels, email marketing, SMS marketing, automation workflows, appointment scheduling, invoicing, reputation management, social media posting, QR codes, landing pages, and more.

How much does SunLuma cost?

Pricing varies depending on the plan and level of support selected. Some plans may include setup services, while others offer optional setup or consulting services. We keep pricing flexible so businesses can select the best option for their needs. There are no long-term contracts, and you may cancel anytime.

What makes SunLuma different from other CRM platforms?

SunLuma focuses on helping businesses succeed, not just providing software. Key advantages include:

Local support and consulting
Setup help and onboarding guidance
CRM and marketing automation training
Affordable all-in-one system that replaces multiple tools
QR code tracking with analytics and the ability to update links even after printing
Simple DIY website builder with advanced integration options

Is training included?

Yes. We provide guidance to help businesses learn how to use the system effectively. Training resources and instructional videos are currently being developed and will be available soon.

What payment processing options are supported?

SunLuma supports several payment options including:

Stripe
PayPal
Invoices/invoicing
Subscription billing
Additional payment integrations depending on your setup

Can you migrate my existing contacts or website?

In many cases, yes. We may be able to assist with:

CRM contact migrations
Email list imports
Website migration

Some migrations may be included in certain plans, while others may require custom setup services.

Where is my data stored?

Customer data is stored within the secure GoHighLevel platform infrastructure.

Who owns the data in the system?

You do. Businesses maintain full ownership of their data and may export or migrate their information if needed.

Can I pick and choose what services and features I want to use?

Yes. However, some services and features may be dependent on others.

How do I get started?

If you would like help determining the best setup for your business, SunLuma can provide consulting and onboarding assistance. We will help you determine the most cost-effective way to set up your CRM and marketing system.

Are all features included or are there different plans?

SunLuma offers tiered plans so businesses of different sizes and budgets can choose the tools they need. Some plans include a full suite of features, while others are simplified options for businesses just getting started. If you do not see a plan that fits your budget, feel free to reach out. We work with businesses of all sizes and can help recommend an option that works for you.

Who is SunLuma designed for?

SunLuma works well for a wide range of organizations, including:

Local service businesses
Realtors and real estate professionals
Contractors and home service companies
Small businesses and entrepreneurs
Mortgage companies
Non-profit service organizations
Growing companies that need better marketing automation

The platform can scale from sole proprietors to mid-size companies.

Do you help businesses set up the system?

Yes. SunLuma offers setup assistance to help businesses configure their CRM, automation tools, and marketing systems.

Depending on the plan selected, setup services may be included or offered as an optional service.

Do you offer done-for-you services?

Yes. In addition to the platform itself, SunLuma offers services such as:

Website development
Funnel creation
CRM setup
Marketing automation setup
Marketing consulting

Services may be offered hourly, as project-based work, or through service packages depending on the scope.

Does SunLuma integrate with other platforms?

Yes. SunLuma can connect with many popular tools including:

Google Business Profile
Facebook
Instagram
QuickBooks
Other integrations depending on your needs

Is SunLuma built on GoHighLevel?

Yes. SunLuma Business Solutions is built on the GoHighLevel platform.

Businesses may choose to work with SunLuma for consulting, setup, and ongoing support, or they may obtain their own GoHighLevel system directly.

If you are interested in obtaining your own white-label GoHighLevel platform, you can learn more here:

https://www.gohighlevel.com/?fp_ref=sunluma

Is my data secure?

Yes. The platform uses modern security practices designed to protect account data and customer information.

Is there a contract?

No. SunLuma does not require long-term contracts. You may cancel your service at any time.

Can I pause my subscription?

Yes. However, we do charge a $1.00 monthly fee to "hold" your account. During this time, you will limited access to your account until you are ready to restart your subscription.

What happens to my contacts, emails, text messages when I cancel?

You can export your contacts, but for all other messages, these will need to be forwarded prior to cancelling.

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